Dispatches
Solutions · Supply Chain, Ops & Logistics

Automate operations workflows with your existing scripts and data

Governed workflows for recurring reports, operations dashboards, and RPA replacement that run your Python, pause on exceptions, and ask before they write back.

A four-person operations team at a Fortune 500 retailer automated a weekly multi-file report.

01Shared inboxSix weekly Excel files frompartners02AOP: weekly_report.pyRuns team's existing Pythonunchanged03Output template100-row report in Athena SheetsPython: unchanged · attributed to AOP
Fig. 01Six partner Excel files become a report through existing Python running in a workflow
  • Runs your existing Python unchanged
  • Watches inboxes, SharePoint, and PO queues
  • Approval before write-back
  • Snowflake
  • Databricks
  • SAP extracts
  • Oracle
  • Teams
The problem

Legacy automation broke when vendors changed

Legacy RPA scripted the clicks and broke when a vendor moved a button. The weekly report still needs a human to open six weekly Excel attachments from the shared inbox. The operations dashboard shows what dropped, but finding why takes manual investigation—one recurring order issue alone had real margin impact.

Every process has a happy path and forty exceptions. Automation solved the happy path.

Give the repeatable steps to the agent. Keep the exceptions for people.

Legacy RPAAOP run logRPA bot #7broken since vendorowner: left companyscripted clicks failAutomation broke when vendor moved a buttonpaused at step 4awaiting humanresumed 09:12Heal-then-continue, not fail-and-die
Fig. 02AOPs pause for a human on real change instead of breaking silently
How it works

Hand over the SOP. Keep the judgment.

  1. Hand Athena the click-by-click SOP and the data sources—the inbox, the SharePoint folder, the Snowflake tables, the PO system, your existing Python. The inbox, the SharePoint folder, the Snowflake tables, the PO system, your existing Python.

  2. It becomes an Agent Operating Procedure (AOP). Triggered by the file landing, the schedule, or the PO event. Your scripts run unchanged where they exist.

  3. Exceptions come to you. The run pauses on the step it cannot complete and asks. Heal-then-continue, not fail-and-die.

  4. Write-back with approval. Rebalancing recommendations, PO status changes, and carrier updates are typed actions you approve. Everything is attributed and reversible.

01TriggerFile lands ·schedule02AOP runsYour SOP andyour Python …03Exception →HumanRun pauses ·human resolves04OutputReport ·dashboarda person approves05Write-backwith …PO system ·reportEverything is attributed and reversible
Fig. 03From trigger to write-back: exceptions come to you, approval before action
Example workflow

Example workflow: weekly reporting from a shared inbox

SURFACES INWHAT COMES INTHE PLATFORMWHAT GOES OUTDELIVERED BACKWebMobile · voiceText (SMS)Slack · TeamsChromeOffice add-inMeeting botMeetingsWordPowerPointFiles · PDFsDataAgentsAppsLibrarySessionsSpacesStudiosMeetingsLakehouseSemantic modelsDatabaseDashboardsWordPowerPointDashboardsData · APIsApps · portalsWebMobile · voiceText (SMS)EmailSlack · TeamsChromeOffice add-inMeeting botEmail1Workflows (AOPs)2Sheets3Sheets41 INSix weekly Excel filesfrom partners land in ashared inbox2 RUNAOP picks up attachments,runs the logistics team'sexisting weekly_report.pyunchanged3 BUILDThe 100-row outputtemplate is filled inAthena Sheets with fullattribution4 ANSWERReport ready with badge:Python: unchanged ·attributed to AOP · costCost attributed to the run
Fig. 04The route on the system map: Email → Workflows (AOPs) → Sheets. Connectors: Shared M365 inbox · existing Python · Athena Sheets

Use cases

Weekly reporting from a shared inbox.

Six weekly Excel files from partners land in a mailbox. The workflow picks them up, runs the logistics team's existing Python, and fills the 100-row output template. A four-person operations team at a Fortune 500 retailer stopped building that weekly report by hand.

01Six partner Excel filesLand in shared mailbox frompartners02Workflow picks upattachmentsRuns logistics team's existingPython03Fill 100-row outputtemplateAthena Sheets with attributionbadgeFour-person team at Fortune 500 retailer stopped manual processing
Fig. 05Weekly partner files become a filled report through existing Python, no manual work

The operations dashboard.

Vendor fill rate, cancelled and past-due POs, rebalancing candidates, competitor coverage, on one governed dashboard with drill-through to the PO.

Operations dashboardVendorPO statusVehicleVendor fill ratetrackedCancelled POsflaggedPast-due POslistedVendorVendorVendorVendorVendorVendorDrill-through open
Fig. 06An operations dashboard tracks supplier performance and open orders with drill-through

Legacy RPA, replaced.

Brittle bots migrated to workflows that adapt within policy and pause for a human on real change. The team that built the bots does not have to maintain them.

RPA bot #7 → AOP: vendor-portal-syncTrigger · Vendor portal update · daily scheduleLogin to vendor portalNavigate to PO status pageExtract PO listVendor page changed · awaiting humanWrite to internal PO systemPaused at step 4 · resumed09:12 after human resolvedMigration live · Sep 2026
Fig. 07RPA bot migrated to workflow that paused when vendor page changed, then resumed after human resolved

Competitor assortment gaps.

Inventory data joined to third-party competitor stocking data: products where coverage is 0% here and 100% across the street, drillable by product.

Competitor Assortment GapsCategory: top sellersPart categoryCoverage gapOur coverage0%Competitor coverage100%Item AItem BItem CItem DItem EItem FDrillable by product
Fig. 08Inventory data joined to competitor data shows zero-to-full coverage gaps

The quarterly operational review.

Teams threads, Outlook, and the tracker become one status slide and an executive summary, cited.

Quarterly Operational ReviewExecutive summary prepared from Teams threads,Outlook messages, and project tracker.Fill rate improvements tracked across all vendorrelationships this quarter.Past-due PO mitigation strategies deployed withcarrier performance monitoring.Rebalancing recommendations implemented followinginventory analysis.Teams threadsQ3 operationsOutlookStatus updatesCited · Q3 operational status
Fig. 09Quarterly review with executive summary from Teams, Outlook, and tracker with cited sources

Planning, without a ticket to the data team.

Snowflake finance and supply data joined in a Sheet through the semantic model. A supply-chain landscape extracted from a folder of vendor decks into a comparison table.

=ATHENAQUERY("fill rate by vendor, last 13 weeks")VendorWeek 1Week 5Week 9Week 13Vendor AhighhighsteadyhighVendor BmediummediumimprovedmediumVendor CtoptoptoptopVendor DflaggedimprovedflaggedimprovedWHO CHANGED WHATAthenaSnowflake finance andsupply joinedAthenaVendor landscape fromfolder of decksAnalystNo ticket to data teamneeded
Fig. 10Sheet formula joins Snowflake data and vendor decks through semantic model, no ticket needed

Autonomous project management.

An agent that keeps the project plan current from the conversations, files, and tickets it can see, and nudges owners.

Project Plan · Carrier IntegrationTrigger · Updated from conversations, files, ticketsVendor portal access confirmedPython script tested with sample filesApproval workflow configuredFirst production run scheduledTeam training session bookedAgent keeps plan currentand nudges owners whentasks slipSource: Teams thread · Sep 18
Fig. 11Agent keeps project plan current from conversations and nudges owners, beta
What customers say
“I'm very excited. This is something that I have been piecemealing with the limited tools that analysts get... rather than me at nine PM getting a failure email and deciding I'll just do it myself.”
DC Ops Data & Analytics lead · A Fortune 500 retailer
“It's good to understand the capability of the platform. That how far, and how quickly you guys can get these things going [...] that has been impressive overall.”
VP-level AI leader · A Fortune 500 retailer
“Lets us get a lot more out of our data than [...] We can sit on top of all of the data in [our data warehouse] as opposed to just, like, our little ingested, you know, three gigabytes semantic models. I think we have a lot of power here.”
Analytics lead · A Fortune 500 retailer
“Gave Athena the spreadsheet, explained which column I was trying to figure out, and then ten secs it told me... exactly how the calculation was based on the other data.”
Analyst · A global manufacturer
“He wrote the entire stuff. By itself. And I was there, and I was thinking, alright. If I had to write all this stuff, I mean, I would've spent days, days, days.”
Manufacturing analyst · A global manufacturer
“I send that to the programmer and he said, alright. I read your file. I copied the section of the code because he has the right interface, and it works. Wow. Just like magic.”
Manufacturing analyst · A global manufacturer
“One workspace. All different, let's say, avatars of their output data. Right? Suddenly, it's dashboard. Excel is here. PowerPoint is when it's all together. It's very impressive.”
Global Sustainability lead · A global manufacturer
“Use the Athena platform probably closer to the concept and how it was designed, like, with the spaces architecture where you've got a set of primitives and capabilities, and you bring together the right set of capabilities to solve a task.”
Audit lead · A global professional services firm
“Digital worker, it gets spun up, it gets given access to the toolkits that it needs. It gets given access to the data that it needs. Just exists for the period it needs to exist to perform the task. And then it gets torn back down again afterwards.”
Audit lead · A global professional services firm
“I like that direction, that concept of the agent is the agent. It becomes an entity in its own right with its own ownership and its own missioning, and you get rid of the gray area and the blurry lines.”
Audit lead · A global professional services firm

Verbatim from customer calls. Customers anonymized.

Platform

Supply Chain, Ops & Logistics on one platform

Agents for the ad hoc: "which POs slipped this week and why." Workflows (AOPs) for the recurring: the weekly report, the PO watch. Applications for the many: the operations dashboard every planner opens with access included in Athena services.

Integrations

Snowflake, Databricks, SAP extracts, Oracle, shared M365 inboxes, SharePoint, Teams, carrier portals through a governed browser when there is no API. Runs in our cloud or your VPC.

What to plan for

Athena does not replace your planning or execution system. It reads from them, reasons across them, and writes back only where you allow, with approval.

FAQ

What can AI agents do for operations teams?

Process partner files, track exceptions, monitor inventory and orders, and check that data arrived on time, so teams act on problems instead of hunting for them.

Can agents use the logic we already have?

Yes. Agents can run the scripts and rules your team already relies on, inside governed workflows.

How do exceptions reach the right person?

Agents flag what needs attention and route it with the evidence attached.

Where should we start?

With one weekly report or intake process that the team rebuilds by hand.

One platform underneath

AGS · Athena Governance System

Records every change by a person or an agent, rolls back one contributor's edits without losing anyone else's, and keeps the model, instructions, and sources behind each agent action.

Palladium · deployment

How the platform is deployed: Athena's managed cloud, your cloud on AWS, GCP, or Azure, on-prem, air-gapped, or GovCloud. Same platform in every option.

How it fits together

Build, Work, and Data on top; 150+ connectors and every surface in and out; one map of the whole platform.

Related

Related products and stories

Send us one ugly file.

We will run your script on it, fill your template, and show you the exception queue.