Privacy Policy

This Privacy Policy governs the manner in which Athena Intelligence collects, uses, maintains, and discloses information collected from users (each, a "User") of the https://athenaintel.com/ website ("Site"). This privacy policy applies to the Site and all products and services offered by Athena Intelligence.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, make a purchase, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site-related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use "cookies" to enhance the User experience. Users' web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly. If you allow cookies in our cookie banner, we use the LinkedIn Insight Tag to measure the results of our LinkedIn ads. We do not use it to target ads to visitors of this site. You can decline in the cookie banner, or clear the choice by clearing this site’s data in your browser.

How We Use Collected Information

Athena Intelligence may collect and use Users' personal information for the following purposes:

• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site: We may use feedback you provide to improve our products and services.
• To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey, or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. SMS/Text Messaging: If you provide your mobile phone number and opt in, you consent to receive SMS text messages from Athena Intelligence relating to your account and your AI agent (for example, conversational replies to messages you send, and account or agent status notifications). Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for help. Mobile information and SMS opt-in consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Third-Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to This Privacy Policy

Athena Intelligence has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Data Retention Policy

Athena Intelligence seeks to ensure that it retains only data necessary to effectively conduct its program activities and work in fulfillment of its mission. The need to retain data varies widely with the type of data and the purpose for which it was collected. Athena Intelligence strives to ensure that data is only retained for the period necessary to fulfill the purpose for which it was collected and is fully deleted when no longer required or it is automatically deleted within 60 days of contract termination. This policy sets forth Athena Intelligence’s guidelines on data retention and is to be consistently applied throughout the organization. This policy covers all data collected by Athena Intelligence and stored on Athena Intelligence owned or leased systems and media, regardless of location. It applies to both data collected and held electronically (including photographs, video, and audio recordings) and data that is collected and held as hard copy or paper files. The need to retain. certain information may be mandated by federal or local law, federal regulations, and legitimate business purposes, as well as the EU General Data Protection Regulation (GDPR).

Reasons for Data Retention

Athena Intelligence retains only that data that is necessary to effectively conduct its program activities, fulfill its mission, and comply with applicable laws and regulations. Reasons for data retention include:

• Providing an ongoing service to the data subject
• Compliance with applicable laws and regulations associated with financial and programmatic reporting by Athena Intelligence to its funding agencies and other donors
• Compliance with applicable labor, tax, and immigration laws
• Other regulatory requirements
• Security incident or other investigation
• Intellectual property preservation
• Litigation

Data Duplication

Athena Intelligence seeks to avoid duplication in data storage whenever possible, though there may be instances in which for programmatic or other business reasons it is necessary for data to be held in more than one place. This policy applies to all data in Athena Intelligence’s possession, including duplicate copies of data.

Retention Requirements

Athena Intelligence has set the following guidelines for retaining all personal data as defined in the Athena Intelligence data privacy policy.

• Website visitor data will be retained as long as necessary to provide the service requested/initiated through the Athena Intelligence website.
• Customer data will be retained for a period configurable upon request by the client, with the default being retained until specified otherwise.

Data Destruction

Data destruction ensures that Athena Intelligence manages the data it controls and processes it in an efficient and responsible manner. When the retention period for the data as outlined above expires, Athena Intelligence will actively destroy the data covered by this policy. If an individual believes that there exists a legitimate business reason why certain data should not be destroyed at the end of a retention period, he or she should identify this data to his/her supervisor and provide information as to why the data should not be destroyed. Any exceptions to this data retention policy must be approved by Athena Intelligence’s data protection officer in consultation with legal counsel. In rare circumstances, a litigation hold may be issued by legal counsel prohibiting the destruction of certain documents. A litigation hold remains in effect until released by legal counsel and prohibits the destruction of data subject to the hold.

Data Deletion Requests

If you would like to request that your personal or organization data get deleted from Athena Intelligence, you can submit a request for deletion to team@athenaintel.com. The data deletion process may take a few days to complete and will remove all information related to your user and/or organization dependent upon your request.

Athena Intelligence Does Not Use Customer Data for Training Models

Athena Intelligence is committed to maintaining the privacy and security of our customers' data. We do not use any customer data for training our AI models. All data provided by customers is used solely for the purpose of delivering and improving our services as outlined in this privacy policy.

Where Your Data Is Processed

Athena is offered in different deployment models. Where your data is sent and processed depends on the one your organization uses:

• Athena-hosted: When you use Athena hosted by Athena Intelligence (for example, at app.athenaintel.com), data you submit, including data from Athena in Chrome and other Athena apps, is sent to and processed in infrastructure operated by Athena Intelligence and its service providers, as described in this Privacy Policy.
• Customer-hosted: When your organization runs Athena in its own cloud environment, data you submit is sent only to your organization’s Athena deployment. It is processed, stored, and retained within your organization’s environment, using the AI models and service providers your organization configures for that deployment. Athena Intelligence does not receive this data unless your organization grants it access, for example for support. Your organization controls this data, and its own policies govern how it is used and retained.

Where this Privacy Policy says that information is sent to or processed by “Athena,” it means the Athena deployment you sign in to. If you are not sure which deployment you use, ask your organization’s administrator.

Athena in Chrome

Athena in Chrome is an optional browser extension that lets you ask Athena to research, navigate, and complete tasks in Chrome tabs you select. Before the extension connects for the first time, it asks you to consent to the browser-data processing described below.

Information processed

When you ask Athena to work in Chrome, the extension may process and send to the Athena deployment you sign in to:

• the URLs, titles, navigation state, and grouping of tabs in your active Athena browser session;
• visible page text, accessibility information, form controls, and other website content needed for your request;
• screenshots, console messages, and network-request metadata when needed for a requested feature;
• browser actions and instructions, such as clicks, typed text, scrolling, navigation, and task results; and
• your short-lived Athena authentication token, account identifiers, settings, consent record, and reliability information needed to authenticate and operate the extension.

Website content can contain personal communications, identifying information, financial information, health information, location information, or other sensitive data. You should include only tabs and content that you want Athena to process.

The extension sends this information only to the deployment you sign in to, as described in Where Your Data Is Processed. When that deployment is customer-hosted, the information stays in your organization’s environment and is not sent to servers operated by Athena Intelligence.

How the information is used

Athena uses this information only to provide, maintain, secure, and improve the browser-assistant functionality you request; authenticate your account; prevent abuse; diagnose failures; and comply with law. Athena does not sell browser data or use it to determine lending or creditworthiness.

Athena may share this information with service providers acting on Athena's behalf and as otherwise described in this Privacy Policy. In a customer-hosted deployment, your organization determines these uses and which service providers receive the information. Human access is limited to situations where you consent, access is required for security or abuse investigation or legal compliance, or the information has been aggregated and de-identified.

Storage, retention, and security

The extension stores authentication, consent, settings, and session information in your Chrome profile. Task inputs and results sent to your Athena deployment are retained and protected under the same workspace, security, and retention controls that apply to your Athena account; in a customer-hosted deployment, they are stored in your organization’s environment under its controls. Data is transmitted over encrypted connections.

Your controls

You control which tabs are included in an Athena browser session and can stop an active task from the side panel. You can sign out, remove the extension, clear the extension's Chrome storage, or contact Athena to exercise the privacy rights described elsewhere in this Privacy Policy. Clearing extension storage requires you to review and accept the current browser-data disclosure again before reconnecting.

Chrome Web Store Limited Use

Athena's use and transfer of information received from Google Chrome APIs complies with the Chrome Web Store User Data Policy, including its Limited Use requirements.

Athena for Microsoft Teams

In Microsoft Teams, Athena receives only messages that @mention it or are sent to it in a personal chat, plus the names and work emails of people in those conversations. It uses them to check access, answer, and save the conversation in your Athena workspace under your existing data controls.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

team@athenaintel.com