Dispatches
Solutions · Manufacturing & Plant Operations AI

Query ten thousand factory tags in plain language

A coworker for plant operations that reads sensor data, builds digital twins, and writes shift reports from real-time telemetry.

Ten thousand tags. One question.

SESSIONFind me the temperature of theevaporator on line 3 for the lastshiftHere's the evaporator temperature forline 3, last shift. Citation includestag ID and historian.Line 3 evaporator tempTag ID · HistorianLive twin dashboardEvaporator amber · +3.2°Athena via Spaces · cited to tag
Fig. 01User asks for evaporator temperature in plain language; system answers with chart and tag citation
  • 10,000 tags queried in plain language
  • Historian and OPC/MQTT sources
  • Grafana
  • Databricks
  • Snowflake
  • SAP extracts
  • Runs in your environment
  • Approval before action
The problem

Data everywhere, no interface to ask

Ten thousand tags. A Grafana wall nobody reads at 2 AM. PLC logic that one engineer understands. A kitchen-batch simulator built by hand in Excel that breaks when the formula changes.

The information is there. The interface is a ticket to the controls engineer.

Ask the plant a question. Get an answer with the tag it came from.

TodayWith AthenaGrafana wallSticky: ask DaveTicket to controlsWait for the answerNobody reads the wall at 2 AMAsk in plain languageAnswer with tag IDCitation to historianThe information is there, now answerable
Fig. 02From Grafana wall and a sticky note to plain-language answer with tag citation
How it works

Connect. Ask. Watch. Report.

  1. Connect the sources. Historian, OPC or MQTT via connector, Grafana, Databricks or Snowflake, SAP extracts. Each engineer's own permissions.

  2. Ask in plain language. Tags, streams, and logic queried through a semantic model of the line: stations, products, shifts.

  3. Watch. A live digital twin from real-time sensor data. Alerts to the channel where the shift lead reads, with the tag and the trend.

  4. Report. Shift data to the plant manager's deck, weekly, in the template, every number cited. Recommendations go through approval before anything is written back.

01ConnectsourcesHistorian ·OPC/MQTT02SemanticmodelStations ·products03Ask andwatchPlain-languageQ&A · live twin04ReportweeklyPlant manager'sdecka person approves05Recommendat…→ approvalActions gothrough your …Reads and recommends; actions require human approval
Fig. 03Historian to semantic model to live twin, Q&A, and recommendations; actions require human approval
Example workflow

Example workflow: Shift lead queries evaporator temperature

SURFACES INWHAT COMES INTHE PLATFORMWHAT GOES OUTDELIVERED BACKWebMobile · voiceText (SMS)EmailChromeOffice add-inMeeting botMeetingsWordPowerPointSheetsFiles · PDFsDataWorkflows (AOPs)AppsLibrarySessionsSpacesStudiosMeetingsLakehouseDatabaseDashboardsWordPowerPointSheetsDashboardsData · APIsApps · portalsWebMobile · voiceText (SMS)EmailSlack · TeamsChromeOffice add-inMeeting botSlack · Teams1Semantic models2Agents3Slack · Teams41 INShift lead posts to Spaces:'Find me the temperature ofthe evaporator on line 3 forthe last shift.'2 RUNAthena queries the linesemantic model: stations,products, shifts. Identifiesevaporator tag on line 3.3 BUILDAgent retrieves last shift'sdata from the historian viaconnector, generates trendchart with citation to tagID.4 ANSWERAthena posts chart andcitation to the Spacesthread. Shift lead seesevaporator was 3.2° abovesetpoint for 14 minutes.
Fig. 04The route on the system map: Slack → Semantic models → Agents. Connectors: Historian · OPC/MQTT · Grafana · Slack
Use cases

Live twins, telemetry Q&A, and shift reports

Line analytics and the digital twin.

Real-time sensor data from sauce and condiment lines becomes a live twin dashboard. In production at a global manufacturer's plants.

Line 3 · Live TwinLine 3Current shiftAll stationsEvaporator temp+3.2°Alert duration14 minMixHeatEvapFillPackEvaporator 3.2° above setpoint
Fig. 05Real-time sensor data from production lines becomes a live twin dashboard in production

Telemetry Q&A.

Ten thousand factory tags queried in plain language. Grafana streams inspected. PLC ladder logic debugged with the controls engineer, who says the agent found the interlock in minutes.

PLC Ladder Logic · Interlock FoundRung highlighted: Evaporator interlock checksfill-level AND temperature setpoint.If fill-level sensor reads below threshold, heatercontactor is de-energized.Temperature interlock must be within setpoint rangeor the same contactor opens.This rung prevents dry heating of the evaporatorvessel.PLC Program Line 3Rung · EvaporatorAthena · debugged with controls
Fig. 06PLC ladder logic debugged in plain language; agent found the interlock in minutes

Batch simulation and critical inputs.

Kitchen-batch automation simulations and digital twins of critical inputs across dozens of factories.

Kitchen Batch Simulation - Factory 14Line selectorBatch dateProduct basePredicted yieldmodeledEvaporator temptrackedMix timesimulatedFactor…Factor…Factor…Factor…Factor…Factor…Digital twins across dozens
Fig. 07Kitchen-batch automation simulation with digital twins of critical inputs across factories

R&D on the same platform.

Rheology research threaded through the same platform as the plant data, so the lab and the line share a vocabulary.

lab_rheologyline_telemetryshift_reportsONE DEFINITIONviscosity_driftlab.viscosity_cP -line.inline_visc_avgBatch drifttrackedLine correlationmeasuredsame number, both places
Fig. 08Rheology research threaded through the same platform as plant telemetry and shift data

The plant manager's deck, written from shift data.

Kitchen-batch automation simulations auto-fed from the ST-One historian evaporator tag, with technical specs and test procedures written by the agent. The process engineer runs it for a week.

Plant Weekly · Line 3Shift reports and telemetry, live dashboards—OEE vs target—Two temp excursions—Downtime totaled—Yield on planCOMPAREOEE figureAthenaExcursion countAthenaCitation chipsAthenaEvery number cited to shift data · streamed to plant dashboards
Fig. 09Plant dashboard with shift telemetry and live data, every KPI cited to shift sources

Escalation to a human, with the evidence attached.

An alert fires at 2 AM. The agent posts the tag, the trend, the last similar event, and the SOP step to the shift channel. The shift lead decides.

SESSIONAlert: evaporator temp 3.2° abovesetpoint for 14 min on Line 3Tag trendLast 2 hoursLast similar: Aug 14Resolution historySOP stepReduce steam pressureAthena via historian · 2:14 AM
Fig. 10Alert at 2 AM posts tag, trend, last similar event, and SOP step; shift lead decides
What customers say
“He wrote the entire stuff. By itself. And I was there, and I was thinking, alright. If I had to write all this stuff, I mean, I would've spent days, days, days.”
Manufacturing analyst · A global manufacturer
“I send that to the programmer and he said, alright. I read your file. I copied the section of the code because he has the right interface, and it works. Wow. Just like magic.”
Manufacturing analyst · A global manufacturer
“They said that the human cannot multitask, which is true, but Athena can. Without any issue. So I have on a regular basis four or five sessions open.”
Manufacturing analyst · A global manufacturer
“I am not a programmer. I cannot read a line of program in SQL or anything... The only thing that I'm doing is just writing prompts.”
Manufacturing analyst · A global manufacturer
“It's good to understand the capability of the platform. That how far, and how quickly you guys can get these things going [...] that has been impressive overall.”
VP-level AI leader · A Fortune 500 retailer
“Lets us get a lot more out of our data than [...] We can sit on top of all of the data in [our data warehouse] as opposed to just, like, our little ingested, you know, three gigabytes semantic models. I think we have a lot of power here.”
Analytics lead · A Fortune 500 retailer
“Use the Athena platform probably closer to the concept and how it was designed, like, with the spaces architecture where you've got a set of primitives and capabilities, and you bring together the right set of capabilities to solve a task.”
Audit lead · A global professional services firm
“Digital worker, it gets spun up, it gets given access to the toolkits that it needs. It gets given access to the data that it needs. Just exists for the period it needs to exist to perform the task. And then it gets torn back down again afterwards.”
Audit lead · A global professional services firm
“I like that direction, that concept of the agent is the agent. It becomes an entity in its own right with its own ownership and its own missioning, and you get rid of the gray area and the blurry lines.”
Audit lead · A global professional services firm
“It was PowerPoint... there was no kind of distinction between the two. So that was killer. And I literally had a meeting on it today, and people said how great it was.”
Sales analyst · A global CPG provider

Verbatim from customer calls. Customers anonymized.

Platform

Manufacturing & Plant Ops on one platform

Agents for the question at 2 AM. Workflows (Agent Operating Procedures) the recurring: the digital twin refresh, the alert rules, the plant telemetry. Applications for the many: the twin dashboard every shift lead opens on the floor with access included in Athena services.

Stack

Historians, OPC, Grafana, and your plant network

Historians and OPC/MQTT sources via connector, Grafana, Databricks, Snowflake, SAP extracts, Teams. Runs in your environment, on-prem or air-gapped if the plant network requires it.

What to plan for

Athena does not control the line. It reads, reasons, and recommends. Any action on plant systems goes through your approval and your controls team.

FAQ

What can AI agents do on the plant floor?

Answer questions from sensor and production data, help investigate line and quality issues, and prepare shift and production reports.

Do operators need technical skills?

No. They ask in plain language and get the answer with the data behind it.

Can agents change equipment settings?

Only through actions you approve. Agents analyze and recommend; people decide.

Where should we start?

With one line or one recurring investigation.

One platform underneath

AGS · Athena Governance System

Records every change by a person or an agent, rolls back one contributor's edits without losing anyone else's, and keeps the model, instructions, and sources behind each agent action.

Palladium · deployment

How the platform is deployed: Athena's managed cloud, your cloud on AWS, GCP, or Azure, on-prem, air-gapped, or GovCloud. Same platform in every option.

How it fits together

Build, Work, and Data on top; 150+ connectors and every surface in and out; one map of the whole platform.

Related

Related products and stories

Bring one line's tag list.

We will build the twin, ask it a question, and cite the tag.